Refund policy

How to Start Your Return or Exchange

You can initiate your request using either of the two simple methods below:

Method A: Use Our Portal (Fastest)
  1. Go directly to our online Returns & Exchanges Portal.
  2. Follow the on-screen prompts to select your items and print your prepaid label.
Method B: Use Your Confirmation Email
  1. Locate your original order confirmation email.
  2. Click on View Your Order.
  3. Submit your return or exchange request directly from your personalized order page. 
Need help? You can always email our customer service team at info@soteriascrubs.com for direct assistance.

At Soteria Scrubs, we want you to find the perfect fit. If your order is not quite right, we are here to help make it perfect.

Policy Guidelines & Eligibility
You can initiate and complete a return or exchange within 14 days of receiving your order. To ensure your request is approved, please note the following eligibility criteria:
  • Condition: Items must be in their original condition—unworn, unused, with all tags attached, and in their original packaging.
Option 1: Free Exchanges (Highly Recommended)
Need a different size or want the other scrub style instead? We make exchanges completely hassle-free.
  • 100% Free: We cover all associated costs, including providing a prepaid return shipping label and free standard shipping for your new exchange items. 
  • Final Sale Rule: Any items received as part of an exchange are considered final sale and are not eligible for any subsequent returns or further exchanges. 
Option 2: Returns for a Cash Refund
If you prefer a refund to your original form of payment, please review our standard return terms:
  • Flat Return Fee: A flat fee of $8.99 will be automatically deducted from your total refund amount to cover the cost of the prepaid return shipping label and transit back to our facility. 
  • Refund Method: Once approved, you will receive a full refund of the purchase price (minus the $8.99 return shipping fee) back to your original payment method. 
  • Shipping Charges: Please note that any original shipping charges paid at checkout are strictly non-refundable. 
Damages, Defects, and Order Issues
Please inspect your medical apparel immediately upon arrival. If an item is defective, damaged, or if you received the incorrect item, contact us right away using the Returns & Exchanges Portal or directly reach us at info@soteriascrubs.com. We will evaluate the issue immediately and make it right.
Refund Processing Timeline
  • Inspection Notice: We will send you an email notification as soon as we receive and inspect your returned items. 
  • Approval & Posting: If your return is approved, your refund will be automatically processed back to your original payment method within 10 business days.
  • Banking Delays: Keep in mind that banks and credit card companies often require additional processing time to post transactions to your account. 
  • Follow-Up: If more than 15 business days have passed since your return was officially approved and you have not received your funds, please reach out to us at info@soteriascrubs.com.