Refund policy

Not quite right? No problem. We want you to find the perfect fit. You can initiate a return or exchange within 14 days of receiving your order.

To be eligible, items must be in the same condition you received them—unworn, unused, with tags attached, and in their original packaging. You will also need your receipt or proof of purchase. 

Exchanges
  • Free Exchanges: Need a different size or want the other scrub top style? Exchanges are 100% free!
  • What is Covered: We cover 100% of the costs. This includes providing a prepaid return shipping label and free standard shipping for your new exchange items.
  • Limit: This free service is strictly limited to one exchange per order.
  • Final Sale Rule: Items received as part of an exchange are final sale. They are not eligible for any further returns or subsequent exchanges. 
Returns for a Refund
  • Return Shipping Fee: A flat fee of $8.99 will be automatically deducted from your total refund amount to cover the cost of the prepaid return shipping label and transit back to our facility.
  • Refund Method: Approved returns will receive a full refund of the purchase price (minus the $8.99 return shipping fee) to your original payment method. Original shipping charges paid at checkout are strictly non-refundable.

How to Start a Return or Exchange

  1. Locate your original order confirmation email.
  2. Click View Your Order.
  3. Submit your request directly from your order page. For exchanges, please note the exact style and size you want in the comment section.
  4. Alternatively, email our team at info@soteriascrubs.com for assistance.
Damages and Issues
Please inspect your order immediately upon receipt. Contact us right away if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Refund Processing Time
We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that banks and credit card companies can take additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@soteriascrubs.com.